Lucky Green Casino Terms & Conditions
- Agreement to These Terms
- Who May Use the Casino
- Creating Your Account
- Identity and Security Checks
- Funding Your Account
- Requesting Withdrawals
- Promotions and Bonus Rules
- Proper Use of the Platform
- Conduct That Is Not Allowed
- Ownership of Website Materials
- Liability Boundaries
- Suspending or Closing Accounts
- How Information Is Handled
- Safer Gambling Practices
- Changes to These Conditions
- Getting in Touch
These Terms and Conditions govern access to and use of Lucky Green Casino, including the website, casino games, account services, promotions and related features. By visiting the platform or creating an account, you confirm that you have read and understood these terms.
Lucky Green Casino is intended for customers in Australia who are at least 18 years old. Please review these terms carefully before using the services. If you do not agree with any part of them, you must not register or continue to use the platform.
Agreement to These Terms
These Terms and Conditions form a binding agreement between you and Lucky Green Casino. They apply whenever you access the website, open or use an account, deposit funds, play games or claim an offer.
Additional rules may apply to particular games, payment methods, promotions or services. Those rules will form part of these terms when they are displayed or made available to you. If a promotional rule conflicts with these terms, the specific promotional rule will apply only to that promotion.
Who May Use the Casino
You must be at least 18 years old and located in Australia to use Lucky Green Casino. We may request evidence of your age, identity or location at any time. Access may be refused where these requirements are not met.
You are responsible for checking that online gambling is permitted for you under the laws and regulations that apply to your location. Persons who are prohibited from gambling, including individuals subject to a self-exclusion arrangement, must not create or use an account.
Creating Your Account
Only one account may be opened per person unless Lucky Green Casino expressly agrees otherwise. Registration information must be accurate, complete and kept current. You must not register an account using another person's details or allow another person to use your account.
You are responsible for protecting your login credentials and for all activity carried out through your account. Notify Lucky Green Casino promptly if you believe your credentials have been disclosed, misused or accessed without permission. We may treat activity completed through your account as authorised unless you have reported a security concern.
Identity and Security Checks
Lucky Green Casino may carry out verification checks before, during or after your use of the services. These checks may relate to your identity, age, address, payment method, source of funds or account activity. You must provide information and documents that are genuine, current and readable.
Until verification is completed, we may restrict deposits, gameplay, withdrawals, bonuses or other account functions. Providing false, altered or misleading information may result in account closure, cancellation of transactions and removal of promotional benefits, subject to applicable law.
Funding Your Account
Deposits must be made using a payment method held in your own name or otherwise authorised for your use. You must not use payment instruments belonging to another person. Available methods, minimum amounts, processing times and any applicable fees will be shown on the website.
Funds must not be deposited for unlawful purposes or to facilitate fraud, money laundering or any other prohibited activity. We may delay or reject a deposit where a payment is reversed, disputed, unauthorised or inconsistent with our security procedures. You should confirm transaction details before submitting a payment.
Requesting Withdrawals
You may request a withdrawal of eligible cleared funds through the methods made available by Lucky Green Casino. We may require completion of verification before processing a withdrawal and may return funds through the original payment method where this is reasonably possible.
Withdrawal requests can be delayed where a transaction is under review, a deposit has not cleared, wagering requirements remain outstanding or account information is incomplete. You remain responsible for checking that your payment details are correct. Lucky Green Casino is not responsible for delays caused by inaccurate information or third-party payment providers.
Any applicable withdrawal limits, fees or processing conditions will be displayed before or during the relevant transaction. Funds obtained through fraud, abuse or a breach of these terms are not eligible for withdrawal.
Promotions and Bonus Rules
Bonuses, free games, promotional credits and other offers are subject to their published promotional terms. These may specify eligibility conditions, qualifying deposits, wagering requirements, game restrictions, expiry dates, maximum winnings or withdrawal limits.
A customer may not claim the same offer more than once unless the offer expressly permits it. Lucky Green Casino may refuse, amend or withdraw a promotion where there is suspected abuse, technical error or conduct intended to obtain an unfair advantage. Promotional balances may be removed when an account is closed or an offer expires.
Before making a deposit for promotional purposes, you should read the relevant offer rules and ensure that you understand how the bonus operates.
Proper Use of the Platform
You must use Lucky Green Casino honestly, lawfully and in accordance with these terms. The platform is provided for personal entertainment and not for commercial use, resale, automated activity or operation on behalf of another person.
You must ensure that your devices, software and internet connection are suitable for accessing the services. You are responsible for maintaining reasonable security on your devices and for protecting account information from unauthorised access.
Conduct That Is Not Allowed
The following activities are prohibited:
- Using false, stolen or misleading identity or payment information.
- Opening multiple accounts or operating an account for another person.
- Manipulating games, promotions, payment processes or technical features.
- Using bots, automated software, scripts or other tools to gain an improper advantage.
- Attempting to circumvent verification, security, self-exclusion or account restrictions.
- Using the platform for fraud, money laundering, unlawful gambling or other illegal activity.
- Interfering with the website, introducing malicious code or attempting unauthorised access.
- Colluding with other customers or exploiting a known error without reporting it.
Where prohibited conduct is suspected, Lucky Green Casino may investigate, suspend activity and take other reasonable action permitted by law.
Ownership of Website Materials
Unless stated otherwise, the website, branding, text, graphics, software, game presentation and other materials made available through Lucky Green Casino belong to Lucky Green Casino or its relevant licensors. They are protected by applicable intellectual property laws and agreements.
You may access and use the materials only as necessary to use the services for personal purposes. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of the platform without prior written permission.
Liability Boundaries
Lucky Green Casino will take reasonable steps to maintain the availability and security of the services, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, technical faults, network problems, events outside our reasonable control or actions by service providers.
To the extent permitted by law, Lucky Green Casino is not responsible for losses arising from unauthorised access caused by your failure to protect your credentials, inaccurate information supplied by you, payment provider delays, device problems or misuse of the services.
Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited. Any liability that cannot be excluded will be limited to the extent permitted by applicable law.
Suspending or Closing Accounts
We may suspend, restrict or close an account where verification is incomplete, these terms may have been breached, activity presents a security or legal risk, payments are disputed, or responsible gambling concerns require action. We may also restrict access for operational or regulatory reasons.
If an account is closed, we will address any remaining balance in accordance with these terms and applicable law. Funds may be withheld or adjusted where they relate to fraud, prohibited conduct, chargebacks or an invalid transaction. You may request account closure at any time by contacting Lucky Green Casino.
How Information Is Handled
Lucky Green Casino collects and uses personal information to operate accounts, process transactions, verify customers, provide support, maintain security and meet applicable obligations. Information may also be used to administer promotions and improve the platform where permitted.
Personal information will be handled in accordance with the applicable privacy information published by Lucky Green Casino. You should provide only information that is accurate and relevant, and you should review the privacy information to understand how data may be collected, stored, used and disclosed.
Safer Gambling Practices
Gambling should remain an enjoyable form of entertainment and should not be treated as a way to earn income or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks.
Consider using available account controls, including deposit or activity limits where offered. Do not gamble when distressed, under the influence of alcohol or drugs, or when doing so could affect essential financial commitments. If gambling no longer feels manageable, stop using the account and seek appropriate professional support.
Lucky Green Casino may apply restrictions or request further information where activity raises responsible gambling concerns. You are encouraged to contact us if you want assistance with account limits, temporary breaks or self-exclusion options.
Changes to These Conditions
Lucky Green Casino may update these terms when services, promotions, technology or applicable requirements change. The revised version will be made available on the website and will apply from the stated effective date or, where no date is stated, when published.
You should review the terms regularly. Continuing to use the services after an update means that you accept the revised terms. If you do not agree with a change, you must stop using the platform and may request account closure.
Getting in Touch
For questions about these Terms and Conditions, account access, transactions, verification or responsible gambling features, please contact Lucky Green Casino at [email protected].
When contacting support, provide enough information for us to identify your account, but do not send your password or full payment credentials. We may request further details to protect your account and respond appropriately.
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